SmallBizGenius Analysis
ZipJob is a resume writing service that aims to help job seekers create professional resumes and LinkedIn profiles. While some customers praise ZipJob for its ease of use and positive impact on their job search, others report issues with resume quality, customer service, and overall value.
Category Breakdown
Scores based on analysis of 96 recent reviews
Resume Quality
3.5/10Many reviewers report issues with the quality of the resumes they received, citing grammar errors, poor formatting, and generic content. Some reviewers felt the resumes were worse than their original versions, with one stating, "The resume quality is ordinary. They don't seem to have good resume maker team. Grammar errors, multiple edits, font selection errors."
45 reviews mention thisCustomer Service
4.0/10A significant number of reviewers express dissatisfaction with ZipJob's customer service, citing unresponsiveness, delays, and difficulty obtaining refunds. Some reviewers describe the service as "arrogant" and unwilling to take accountability, with one reviewer stating, "Absolutely awful experience with Zipjob. I'm now dealing with my SECOND failed writer and their customer service is appalling."
28 reviews mention thisWriter Quality & Communication
5.5/10Experiences with writers vary widely, with some reviewers praising their writer's responsiveness and expertise, while others complain about poor communication, lack of industry knowledge, and non-native English skills. One reviewer noted, "My writer was good at putting together a good flow and putting together a good resume at a high level. Where I did run into issues was some of the language skills and getting my resume to consistently make sense."
20 reviews mention thisResults & Interview Guarantee
3.0/10Several reviewers report not receiving any interviews after using ZipJob's services, despite the company's guarantee, leading to frustration and a sense of wasted money. One reviewer stated, "I enlisted the help of this service just over a year ago. I've received 1 interview using the Zipjob resume in that year."
15 reviews mention thisValue for Money
3.0/10Many reviewers feel that ZipJob's services are overpriced for the quality they receive, with some describing it as a "scam" and a "waste of money." One reviewer stated, "Complete Regret! Don't trust the website's cherry picked reviews! If you want a resume that looks like a kid rearranged your current version based on templates from a 1980s PC, then be sure to pay extra for the 'premium' package!"
12 reviews mention thisTurnaround Time & Delays
4.5/10Several reviewers experienced delays in receiving their resumes, even when paying for expedited service, leading to frustration and missed opportunities. One reviewer mentioned, "I paid for premium service which promised delivery in 3 days. But they took 3 weeks to deliver after multiple emails of follow up."
10 reviews mention thisLinkedIn Profile Optimization
4.0/10Some reviewers who purchased packages including LinkedIn profile optimization were disappointed with the results, describing the updates as "pointless" or "straight garbage." One reviewer stated, "I may be able to salvage the resume after I was given a second draft, but the LinkedIn profile update was - and I hate to say this - straight garbage."
8 reviews mention thisPros & Cons
What Customers Love
"My resume Writer, Hannah, was very easy to work with. I highly recommend this service!"
"Working with Zipjob was seamless and very efficient."
"My job hunt was going nowhere, so I contacted ZipJob for help with my resume. I took the first draft ZipJob provided and - after some touch ups - sent it off. I got a response literally within minutes as the new resume got past the ATS bots."
"I was recently laid off and the thought of updating my resume right after a slight kick in the self-confidence felt daunting. I decided to have my resume professionally tweaked to ensure my readiness to apply and secure a new role."
"Zip job did just that! Updated and spotlighted my qualifications to standout and get me the job 👍"
Common Complaints
"The resume quality is ordinary. They don't seem to have good resume maker team. Grammar errors, multiple edits, font selection errors."
"Absolutely awful experience with Zipjob. I'm now dealing with my SECOND failed writer and their customer service is appalling."
"A Complete Waste of Time and Money: I recently used ZipJob to help rewrite my resume, hoping for a professional and polished final product. Unfortunately, the entire experience, from the service to the final product, was laughable at best."
"HORRIBLE - UPDATE - THEY REPLY TO COMMENTS HERE LYING AND SAYING THEY WILL FIX THEIR MISTAKES BUT ITS BS THEY IGNORE YOUR EMAILSJust absolutely laughable resume written for the CS field ( developer - computer engineer ). No idea what any of the terms were, terrible formatting, and just overall lazy."
"I purchased a resume rewrite package 8/13, which they billed me 3X for. I disputed 2 charges. I added a profile update on 8/29. Their turn around time was 3-5 days. Today is 9/14 and I have received nothing from ZipJob."
Common Questions About Zipjob
Answers derived from customer review patterns
Is ZipJob legit and trustworthy?
ZipJob's legitimacy is questionable based on the mixed reviews. While some customers report positive experiences and improved job search outcomes, a significant number of reviewers describe the service as a scam, citing poor resume quality, unresponsive customer service, and difficulty obtaining refunds. The company's guarantee of increased interviews is also disputed by many users who did not see any improvement in their job search. Potential customers should carefully weigh the risks before using ZipJob's services.
Based on 20 reviewsDoes ZipJob have good customer service?
Customer service is a major point of concern for many ZipJob reviewers. A significant number of customers report issues with unresponsiveness, delays, and difficulty resolving complaints. Some reviewers describe the customer service as "arrogant" and unwilling to take accountability for poor quality work. While some customers may have positive interactions, the overall sentiment suggests that ZipJob's customer service is unreliable and often frustrating.
Based on 15 reviewsIs ZipJob worth it for small business owners?
ZipJob is unlikely to be worth it for small business owners seeking reliable resume assistance for themselves or their employees. The inconsistent quality of the resumes and the unreliable customer service make it a risky investment. Small business owners are better off seeking local resume writers with proven track records or exploring alternative AI-powered resume tools that offer more control and flexibility.
Based on 10 reviewsWhat is ZipJob's interview guarantee?
ZipJob advertises an interview guarantee, promising increased interview opportunities after using their services. However, many reviewers report not receiving any interviews despite using ZipJob's resumes, and they express frustration with the company's refusal to honor the guarantee. Some reviewers claim that ZipJob's customer service provides unhelpful "tips" instead of addressing the lack of results. The reliability of ZipJob's interview guarantee is therefore highly questionable.
Based on 8 reviewsAre ZipJob's resume writers qualified?
The qualifications of ZipJob's resume writers are a recurring concern in the reviews. While some reviewers praise their writer's expertise and responsiveness, many others complain about a lack of industry knowledge, poor communication skills, and non-native English proficiency. Some reviewers suspect that the resumes are generated by AI rather than written by experienced professionals. The inconsistent quality of the writing suggests that the qualifications of ZipJob's writers may vary significantly.
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